Frequently Asked Questions
Here you should find the answers to the most common questions users ask. If you can’t find what you are looking for then please get in touch.
Get in touch and tell me your suggested topic.
Get in touch! If your English is of a good standard and you have an area of law which could be of interest to listeners you may be able to feature on the show.
Yes, please get in touch to discuss opportunities.
You can support the podcast by making a voluntary payment here.
When you sign up you must fill out a form and enter your payment details via the secure payment gateway. You can either use your credit or debit card or your PayPal account.
When you have signed up you will be sent a confirmation email. You can also login immediately and access the Podcast Pro material straight away. You will have access to a membership dashboard where you can view your profile, update your details and information related to your membership.
You will be charged each plan period until you cancel or change your membership.
Yes, from time to time we offer promotions. Sign up to the newsletter to get the latest news about this.
If you are having problems viewing content it is probably because your membership has expired or you have not paid your subscription fee. Check you account settings (Dashboard > Account) and make sure you are paying for your account.
If you do not want to continue as a member but want to see the podcast on the site, you must do stay logged out of the site. Do not log in.
Yes, so long as your phone has internet and a web browser you should be able to access the website from your phone. You will not be able to use the speak module on your phone as the current technology is not compatible.
You can see all the Podcast Pro and TEAM-5 features for episode 1 here for free. You can see the content for episode 32 here. Remember that LITE membership only includes the synced transcripts in the podcast player and downloadable PDF transcripts.
You may be able to get a free trial depending on which membership you choose. See the options here.
Yes, you can cancel anytime via your membership dashboard.
Go to your Dashboard > Account Settings > Subscriptions > Cancel.
If you cancel your account you will need to sign up again if you want to continue as a member in the future.
It depends on your type of membership.
Podcast Pro members can take as many podcast courses as they want when the are a member.
You can print the certificates or upload them virtually on your public profile e.f. on LinkedIn.
The speak module is currently only accessible on computers and not on smart phones. If you cannot see the speak module on your computer it is probably because this uses external technology embedded into the site from Vocaroo and sometimes this is hidden by the browser for security purposes, don’t worry it is safe to use! To view the technology click on the top right hand of your browser on the shield and then click ‘load unsafe scripts’. This will show the speak module voice recorder.
If you are concerned about loading the Vocaroo plugin on Study Legal English directly, you can use the technology on the external website here: https://vocaroo.com (it is the exact same technology).
This is not an ideal option for users and I am working on updating this to make it more user friendly in the future.
LITE membership is a budget membership with some basic features. Find out more about LITE membership.
- You must login to your account and then go to the link Resources > LITE benefits.The direct link to access your lite benefits is here: https://
This feature is being implemented. For now, you must access your membership benefits on this LITE membership page.
Please follow the instructions here.
Podcast Pro Classroom is a set of new features for Podcast Pro Members being introduced on new episodes in 2019. You can try out Podcast Pro Classroom here.
First you must log in to the website. Then you can find Podcast Pro Classroom on any podcast episode page with this feature. Please note it is not available on every episode.
If you have a small team you can become a TEAM-5 member which is a membership for up to 5 team members. Find out more about TEAM-5.
To add sub-accounts the administrator must login to his or her account, go to the Subscriptions page (Membership dashboard > Account > Subscriptions) and click on ‘Sub Accounts’. Here it is possible to add sub accounts in the following ways:
- Manually entering the member details
- Sharing the ‘Sign up URL’ with members
- Importing sub accounts via a CSV file (make sure the file is saved as a ‘CSV (Comma delimited) (*.csv)’.)
Go to subs > Sub Accounts > find the sub account you want to delete and click ‘Remove’.
That user will no longer be able to access any member benefits.
Yes. When importing members manually or with a CSV file make sure you check the box which says either:
- ‘Send NEW members the welcome email’
- ‘Send NEW members a password reset link (does not email existing members)’
- ‘Send NEW members the welcome email if they haven’t received it already for the membership.’
This way your sub account member will get sent a welcome email from Study Legal English telling them how to log into their account. If you do not check this box you will have to tell your user that they can sign in but they will have to say ‘password forgotten’ to reset their password.
Make sure that you save the file in the format ‘CSV (Comma delimited) (*.csv)’. Do this and try importing again.
Yes the admin can access member benefits. The administrator is like a member and has the same benefits as the sub account members. The administrator account is only different because it is the main person responsible for paying for the whole umbrella account, the sub account members do not pay.
For LITE and PRO membership your payment will be processed by Study Legal English using either Stripe or PayPal. You do not need an account with either of these payment processors and can pay with a credit or debit card using these options.
For TEAM-5 membership the option of paying via a bank transfer is also available.
You payment will be to Study Legal English the sole trader business of Louise Kulbicki.
Make sure that your payment information is up to date. You can do this by going to your member dashboard > Account. Make sure that you have entered the correct security information.
The best thing to do if you continue to have problems is to contact your bank directly and authorise the payment.
If you are unsatisfied with the service, contact support at firstname.lastname@example.org for a full refund within 14 days of a monthly subscription payment and your account will be cancelled.
Study Legal English is not VAT registered and does not charge users VAT.